Through our research we have come to realise that
many small/medium companies outsourcing their IT Support,
are unhappy with that support. Amongst the issues
seem to be unfriendly support staff, very long response
times and salesmen visiting instead of the required engineers.
We decided things needed changing!
As a group we realised that we have both the skills and
experience needed to provide companies with better IT support.
We have experience of managing Support Desks, solving the
majority of issues with the customers first phone call. We have
developed a utility to monitor all a companies hardware and report
potential issues before they arise, thus giving us plenty of time
to prevent a problem developing in the first place.
People and Values
The people at FAVIO have a customer focused approach,
are highly motivated and highly trained; On average, over
10 years industry experience; half are PhD qualified.
FAVIO is committed to:
Honesty
- Integrity in all that we do, with an
open forthright attitude to everyone we deal with.
Urgency
- Deliver on time, every time.
Reducing Costs
- To provide our customers a platform for
continuous cost reductions in delivering IT Services.
Friendliness
- Always a smile and always approachable.
Commitment
- To provide excellent solutions and customer
satisfaction.
Flexibility
- To go that extra mile.
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