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Help!!!!

OK, so you know you need someone to look after your IT infrastructure. But where do you start?

To find the right IT Systems Support for your business, you have to know some basic facts. You also need to know the right questions to ask a prospective service provider.

However, the first thing you need to do, is to distinguish between the things that you “want” and the things that you “need”. Only then, can you see if your prospective IT support company are concerned about your business or your money.

The following is a rough guide for small or medium sized businesses that may be considering employing an outsourcing company to look after their IT infrastructure.

If you end up considering outsourcing, you then need to do your homework on your chosen providers. Always ask to talk to your prospective provider's clients before choosing.

Ask questions like:

“How often is the server rebooted inside working hours?”

“What is the longest you have had to wait for a resolution to an issue?”

“How do your staff feel about the Technicians?”

“Are their charges fair?”